MINGCHEHUI / CUSTOMER CARE

Warranty Policy

Clear terms for orders, fitment, delivery and after-sales support.

Warranty Policy

Effective Date: As of the latest page update

Mingchehui sells aftermarket automotive parts, body components, and electronic accessories. Warranty coverage varies by product, brand, manufacturer, and product category.

Manufacturer Warranty

Most products are covered by the original manufacturer’s warranty, if available. Warranty terms, duration, and claim requirements are determined by the manufacturer.

We can help guide you through the warranty process, but final warranty approval, repair, replacement, or denial is determined by the manufacturer unless otherwise stated.

Store Warranty

If a product is sold under our own brand or specifically states that it includes a Mingchehui warranty, the warranty covers manufacturing defects for [30 days / 90 days / 1 year] from the delivery date.

Warranty coverage does not extend beyond the original purchaser and is not transferable.

What Is Covered

Warranty may cover:

  • Manufacturing defects
  • Material defects
  • Electrical failure not caused by installation error, misuse, water damage, modification, or vehicle issues
  • Missing or defective components reported within the required claim period

What Is Not Covered

Warranty does not cover:

  • Normal wear and tear
  • Improper installation
  • Damage from accidents, impact, road debris, weather, misuse, neglect, or abuse
  • Damage caused by incorrect wiring, voltage issues, water intrusion, poor grounding, coding errors, or vehicle electrical problems
  • Products used for racing, competition, off-road abuse, or non-street applications
  • Painted, drilled, cut, modified, altered, or repaired items
  • Labor costs, installation costs, paint costs, programming costs, towing, rental vehicles, downtime, or incidental/consequential damages
  • Fitment issues caused by incorrect vehicle information, aftermarket modifications, prior accident damage, or non-factory body alignment

Body Parts Warranty

Aftermarket body parts may require professional test fitting, adjustment, sanding, trimming, or preparation before painting and installation. Minor imperfections, surface waves, small adjustments, or prep work are normal for aftermarket fiberglass, polyurethane, ABS, and carbon fiber parts and are not considered defects.

All body parts must be test-fitted before painting or modification. Once painted, drilled, cut, installed, or modified, the item is not eligible for warranty return unless approved in writing.

Electronic Parts Warranty

Electronic parts must be installed by a qualified professional. Warranty claims may require photos, videos, diagnostic reports, wiring verification, or proof of professional installation.

Electronic items damaged by incorrect installation, incorrect wiring, water damage, coding errors, vehicle faults, or modification are not covered.

How to File a Warranty Claim

Email a13660878443@gmail.com with:

  • Order number
  • Product name
  • Description of the issue
  • Photos and/or videos showing the issue
  • Photos of installation, wiring, mounting points, or affected area
  • Proof of professional installation, if requested

Do not discard the product or packaging. Do not attempt repair or modification before receiving warranty instructions.

Warranty Resolution

Approved warranty claims may be resolved by repair, replacement, replacement parts, store credit, or manufacturer-directed resolution. Refunds are not guaranteed under warranty unless required by law or approved by us in writing.

Customer is responsible for shipping costs related to warranty claims unless otherwise stated by the manufacturer or approved by Mingchehui.

Contact

For warranty support, contact us at a13660878443@gmail.com.

生效日期：以本页面更新日期为准。

铭车汇改销售汽车配件、车身部件和电子附件。质保范围会根据商品、品牌、制造商和产品类别不同而变化。

制造商质保

如制造商提供原厂质保，质保期限、条件和索赔要求以制造商规则为准。我们可以协助沟通，但最终批准、维修、更换或拒绝由制造商决定。

店铺质保

商品明确标注包含 铭车汇改 质保时，通常仅覆盖交付后约定期限内的制造缺陷，且仅限原购买人，不可转让。具体期限以商品页或订单确认信息为准。

可能覆盖

  • 制造或材料缺陷。
  • 非安装错误、误用、进水、改装或车辆故障造成的电子故障。
  • 在规定期限内报告的缺件或有缺陷部件。

不覆盖

正常磨损、安装不当、事故或路面冲击、误用、错误接线、电压问题、进水、接地不良、编码错误、赛车或非道路用途、喷漆钻孔裁切改装、人工安装费、喷漆费、编程费、拖车费、租车费及由车型信息错误或车辆既有问题导致的适配问题。

车身件与电子件

车身件可能需要专业试装、调整、打磨或喷漆前处理，喷漆或改装前必须完成试装。电子件建议由合格专业人员安装，索赔可能需要照片、视频、诊断报告、线束检查或专业安装证明。

如何申请

请通过 a13660878443@gmail.com 提供订单号、产品名称、问题说明、照片或视频，以及安装或接线资料。请勿在收到质保指示前自行维修或改装，也不要丢弃商品和包装。

质保处理

获批的质保可能通过维修、更换、补发部件、店铺额度或制造商指定方案解决。除法律要求或书面批准外，质保不保证退款。相关运费承担方式以制造商规则或书面确认信息为准。