Returns & Refunds

Return & Refund Policy

Effective Date: As of the latest page update

Thank you for shopping with Mingchehui. Please inspect all items carefully before installation, painting, modification, or use. Automotive body parts and electronic parts require special handling, and installed or modified items may not be returned.

Return Window

Eligible items may be returned within [14/30] days of delivery. All returns must be approved in advance with a Return Merchandise Authorization (RMA) number.

Items returned without an approved RMA may be refused.

Return Eligibility

To qualify for a return, the item must be:

• Unused, uninstalled, unpainted, and unmodified
• In original packaging
• Complete with all hardware, accessories, manuals, wiring, brackets, and parts
• In resalable condition
• Returned with a valid RMA number

Non-Returnable Items

The following items are not eligible for return:

• Installed, test-fitted with damage, painted, drilled, cut, modified, or altered items
• Custom-made, special-order, pre-order, or made-to-order parts
• Clearance, final-sale, or open-box items marked as non-returnable
• Electrical or electronic parts that have been installed, plugged in, programmed, coded, or powered on
• Body kits, bumpers, lips, diffusers, spoilers, side skirts, carbon fiber parts, fiberglass parts, and large freight items that have been painted, installed, altered, or damaged
• Items missing original packaging, hardware, accessories, or documentation

Body Kits and Exterior Parts

Body kits, bumpers, lips, diffusers, side skirts, spoilers, hoods, fenders, carbon fiber parts, and fiberglass parts must be inspected before installation or painting. Professional test fitting is strongly recommended before painting or modification.

Minor adjustments may be required for aftermarket body parts. This is normal and is not considered a product defect. Once an item has been painted, drilled, cut, installed, or modified, it cannot be returned.

Electronic Parts

Electronic items must be inspected before installation. Once an electronic item has been installed, connected, powered on, coded, programmed, or modified, it is not eligible for return unless covered by an approved manufacturer warranty claim.

Examples include headlights, taillights, LED components, control modules, sensors, cameras, displays, wiring harnesses, and other electrical accessories.

Damaged or Defective Items

Shipping damage, missing items, or defects must be reported within [48 hours / 2 business days] of delivery.

To submit a claim, email us with:

• Order number
• Photos of the product
• Photos of the packaging
• Photos of the shipping label
• Description of the issue

Do not install, paint, modify, or discard the product or packaging before the claim is resolved. Claims may be denied if the product has been installed, altered, or if packaging is discarded.

Wrong Item Received

If we shipped the wrong item, contact us within [7] days of delivery. Once confirmed, we will provide a prepaid return label and arrange a replacement or refund.

Customer Ordering Error

If you ordered the wrong item, vehicle fitment, color, side, size, or version, you may request a return if the item is eligible. Return shipping is the customer’s responsibility.

Restocking Fee

Approved returns may be subject to a restocking fee of up to [15%-25%], especially for large items, body kits, special handling items, or products shipped from third-party warehouses.

Refunds

Refunds are issued after the returned item is received and inspected. Approved refunds will be processed to the original payment method within [5-10] business days.

Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs, freight charges, rerouting fees, and refused delivery fees may be deducted from the refund.

Order Cancellations

Orders may be cancelled before processing or shipment. Once an order has been processed, packed, labeled, or shipped, it may not be cancelled and must follow our return process.

Special-order, custom, pre-order, and made-to-order items cannot be cancelled once production or supplier processing has started.

How to Start a Return

Email us at a13660878443@gmail.com with your order number and reason for return. If approved, we will issue an RMA number and return instructions.